Make a Return & Our Return Policy
MAKE YOUR RETURNTo make a return fill out the information needed below. There will be a black shopping cart below all your information. Please click that and fill out the information needed to make your return. Below this form is our return policy.
Tee Shirt Galaxy’s return policy is designed to be as hassle-free and fair as possible. We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned or exchanged. No worries! Returns and exchanges can be made within 30 days of receipt for any reason*.
*See exceptions below
How to Return an item:
To initiate the return process, please email us at firstname.lastname@example.org You will be provided a Return Authorization Number.
This Return Authorization Number will need to be attached to the package that is sent back to teeshirtgalaxy.com.
Non-Defective Items (Changed mind, misordered) You are responsible for all return shipping costs on non-defective items. If your item qualified for Free Shipping upon return of the non-defective item the original shipping charge incurred will be deducted from the amount of the refund.
Packing and Sending Your Return When sending an item back to teeshirtgalaxy.com, please ensure the following: The item is in it’s original box with all original packaging, accessories & documents. Returned items missing original packaging, accessories or documents are subject to a restocking fee. The product is securely & properly packaged to avoid damage in transit.
Restocking Fees: In order to keep our prices low, we will charge a restocking fee in certain instances to recoup the cost associated with returns. A restocking fee of up to 20% will be assessed in the following situations.
*Merchandise that has been visibly used or worn *Orders "Refused" without authorization
*Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected) *Any return that is not the result of defective/damaged merchandise or a shipping error.
****Important Note: Some items that are shipped directly from the manufacturer are subject to a restocking fee regardless of their condition. After 30 days, purchases made from Tee Shirt Galaxy are no longer covered by our Return Policy.
If you have any questions about our return policy, please contact our customer service team.